Exchange & Return Policy

Exchange & Return Policy

At Seiplix, customer satisfaction is our priority. Please read our Exchange & Return Policy carefully before placing your order.

Exchange & Return Eligibility

  • Exchange or return requests must be raised within 7 days of the product being delivered (including the delivery date).

  • To request an exchange or report an issue, please contact us at seiplixshop@gmail.com with your Order ID and a brief description of the issue.

Size Exchange

  • We offer free size exchanges if the requested size is available.

  • A reverse pickup will be arranged at no additional cost whenever service is available.

  • Refunds are not available for size-related issues.

Wrong or Damaged Product

If you receive an incorrect, damaged, or defective product:

  • Contact us within 7 days of delivery.

  • Email seiplixshop@gmail.com with:

    • Your Order ID

    • A description of the issue

    • Clear photos of the product and packaging

After verification, we will arrange a replacement or provide a refund, depending on the situation.

Product Condition

To be eligible for an exchange or return, the product must:

  • Be unused, unwashed, and unworn.

  • Have all original tags, labels, and packaging intact.

  • Be folded properly and packed securely to prevent damage during transit.

Products that do not meet these conditions will not be accepted.

Refund Policy

Refunds are provided only in the following situations:

  • You receive a damaged or defective product.

  • You receive the wrong product.

  • Your order cannot be fulfilled by Seiplix.

Approved refunds will be processed to the original payment method or the bank account provided by the customer.

Exceptional Returns

In rare cases where a return is approved for reasons other than product defects or shipping errors, a ₹100 return processing fee may be deducted from the refund to cover reverse logistics costs.

Products Not Eligible for Return or Refund

The following items are not eligible for return or refund:

  • Products that have been used, washed, or altered.

  • Products without original tags or packaging.

  • Products purchased during promotional sales or using discount codes (unless received damaged or incorrect).

  • Products with minor variations in color, print placement, or design due to photography, screen settings, or manufacturing processes.

Damaged Packaging

If your package appears damaged at the time of delivery, we recommend refusing the delivery or recording clear photos/videos before opening the package. This helps us resolve claims more efficiently.

Important Notes

  • Only one exchange or return request is permitted per order.

  • Exchanges are subject to product availability.

  • Seiplix reserves the right to inspect returned products before approving any exchange or refund.

  • We reserve the right to refuse any exchange or return request that does not meet the conditions outlined in this policy.

Thank you for shopping with Seiplix. We appreciate your trust and are committed to providing you with the best shopping experience.